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Truckload Maintenance Seminar — Dallas

Tuesday, August 22, 2023

August 22, 2023
9:00 a.m. – 4:00 p.m.
(Lunch Provided)


TCA is hosting a seminar series this summer in a city near you:  

  • June 15, 2023: Columbus, OH (Operations)
  • June 22, 2023: Indianapolis (Operations)
  • August 22, 2023: Dallas (Maintenance)

Registration Fees:

  • TCA For-Hire Carrier members receive a special discounted registration rate of $249 per person.
  • Non-TCA Members are $499 per person.

Maintenance Seminar


In this Maintenance Seminar, we will discuss important topics that will help evaluate the maintenance department’s performance and identify opportunities for improvement. Come prepared to analyze and discuss your performance and walk away with strategies for measuring performance and making process improvements.

Key Areas Covered

• Strengths and weaknesses of your maintenance operations
• Metrics for measuring maintenance operations.
• Routine Maintenance Repair Processes
• Personnel: Roles, Ratios, and Responsibilities
• Production Analysis and Techniques
• Review and Tracking Methods
• Metrics to measure from the shop floor
• Managing by Objective


Facilitator: Shepard Dunn, TCA Profitability Program

Call to Order at 9AM 

  • Opening Comments
  • Anti-Trust Review
  • Roundtable Introductions:
    • Name, Role
    • Business Attributes: Location, Maintenance Locations, # of Trucks, Operating Mode
    • Main Strengths of your Maintenance Operation?
    • Main Weakness of your Maintenance Operation?

TPP Maintenance Metrics Review:

  • Key Metric Review from InGauge
  • Measure Trends and Comparisons
  • Weekly Operating Control Report
  • Maintenance Management Best Practices

Break at 10:00 AM

Repair Order Process on the Floor

  • Electronic Repair Order Process
  • Service Coordinator Job?
  • Standard Repairs & Inspections
  • Open Discussion with Q&A from the Members

Technician Handling

  • Recruiting Technicians
  • Training and Career Advancement
  • Efficiency in the Shop

Shop Labor Analysis

  • Use of Standard Repair Times on the Floor (SRT)
  • Your Review and Tracking Methods
  • Business Metrics to be reported from the Shop Floor
  • Open Discussion with Q&A from the Members

Lunch at Noon

Sponsor Presentation – Tenstreet

  • Company Overview
  • Industry Challenges addressed
  • Platform demonstration
  • Open Discussion with Q&A from the Members

Break @ 2:30 PM

Repair Order Closing & Quality Control

  • Quality Control Techniques
  • Warranty Review and Closing
  • Driver Satisfaction Tracking
  • Open Discussion with Q&A from the Members

Repair and Job Handling Best Practices for Breakdowns

  • TMC Breakdown Recommended Practice
  • Repair Handling Process Best Practices
  • Open Discussion with Q&A from the Members

3:30PM Town Hall Closing Session: Open Question & Answers



NOTE: Hotel booking information will be sent upon registering for the event. 

Hyatt Regency DFW

2334 North International Parkway, DFW Airport Grapevine, TX 75261

Room Rate: $189.00 per night

Dress Code:

Dress code for this meeting is business casual.

Thanks to our sponsor


For questions about the workshop, contact TCA’s Jim Schoonover at or by calling (571) 444-0310.