Hyatt Regency O’Hare

Upon registering for this seminar, you will be sent a confirmation email containing a link to book a hotel room at TCA’s special discounted rate of $179.00 per night. Reservations must be made by June 5, 2019 and are available on a first-come, first-served basis.

Together we will review the maintenance processes of most carriers, share best practices and compare shop operations. We will identify the key factors in creating an optimal maintenance workflow that you can implement in your businesses today. Cetaris will also provide a technological view of our discussions.

Program Overview

• Carrier Prep for the Meeting
  • Bring 3 of your Top Shop Strengths
  • Bring 3 of your Shop’s Weaknesses
• Scheduling for the Shop
  • Routing Trucks through the Shop
  • Do Yard Checks Help?
  • Service Write Up
• Repair Order Process on the Floor
  • Electronic Repair Order Process
  • Service Coordinator Job?
  • Standard Repairs & Inspections
• Shop Labor Analysis
  • Use of Standard Repair Times on the Floor (SRT)
  • Hour Review and Tracking Methods
  • Business Metrics to be reported from the Shop Floor
• Parts Management
  • Inventory Management and Controls
  • Purchasing Processes
  • Parts Metrics to Track and Follow
• Repair Order Closing
  • Quality Control Techniques
  • Warranty Review and Closing
  • Driver Satisfaction Tracking
• Shop Management
  • Weekly Operating Control Reporting
  • Business Financial Meetings
  • Shop Budgeting
• Cetaris Demo and Software Presentation
• Open Town Hall Session where Members can bring their own questions

Full Program Above!