The Streamlined Back Office: Scaling Your Workforce Without the Churn
October 8, 2026
1:00 PM – 2:00 PM Eastern Time
2 of 4: Smarter Operations. Better Margins. A Best Practices Series for Mid-Size Carriers
Growing your business doesn’t always require adding more desks. Whether you want to expand your fleet or simply make your current footprint more profitable, managing personnel efficiently is key. This session addresses how to implement thoughtful change management and introduce automation to ease the burden on your team. From optimizing dispatcher workflows to automating accounting and payroll tasks, discover how to support both your office staff and your drivers with modern tech.
Key Takeaways:
- Identify hidden inefficiencies in routine back-office workflows like payroll, invoicing, and driver communications.
- Implement change management strategies that encourage employees to embrace, rather than fear, automated tools.
- Improve driver touchpoints and retention by utilizing automated systems to surface better freight matches.
Speakers
MODERATOR:
Steve Phillips
TPP Facilitator
Truckload Carriers Association
Panelists:
TBD
Registration is free for members, thanks to PCS Software!