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Truckload Operations Seminar — Columbus

Thursday, June 15, 2023

June 15, 2023
8:00 a.m. – 4:00 p.m.
(Lunch Provided)

TCA is hosting a seminar series this summer in a city near you:  

  • June 15, 2023: Columbus, OH (Operations)
  • June 22, 2023: Indianapolis (Operations)

Registration Fees:

  • TCA For-Hire Carrier members receive a special discounted registration rate of $249 per person.
  • Non-TCA Members are $499 per person.

Operations Workflow Best Practices


Call to Order at 8AM (Amanda Pearson)

  • Opening Comments
  • Anti-Trust Review
  • Roundtable Introductions:
    • Name, Role
    • Business Attributes: Location, Operational Locations, # of Trucks, Operating Mode
    • Main Strengths of your Operational Team?
    • Main Weakness of your Operational Team?

TPP Operations Metrics Review:

  • Key Metric Review from InGauge
  • Measure Trends and Comparisons
  • Weekly Operating Control Report

Break at 10:00AM

Customer Service and Load Processing

  • CS Team review
  • Order processing workflow
  • OSD and reschedule protocol
  • Open Discussion with Q&A from the Members

Driver Managers

  • Responsibilities of Driver Managers
  • Training and Career Advancement
  • Avoiding burnout

Communication Throughout Operations Team

  • Booking loads to meet driver needs
  • Service failure protocol
  • KPIs to keep the team moving
  • Open Discussion with Q&A from the Members

Lunch at Noon

Sponsor Presentation

  • Company Overview
  • Industry Challenges addressed
  • Platform demonstration
  • Open Discussion with Q&A from the Members

Break @ 3:00 PM

Retaining Talent

  • Operational culture
  • How to keep your team motivated
  • Retention offers other than salary
  • Open Discussion with Q&A from the Members

How TCA Can Enhance Your Ability to Improve Operational KPI’s

  • The new Truckload Academy
  • Advocacy efforts to help widen the net for recruiting

Town Hall Closing Session: Open Question & Answers



NOTE: Hotel booking information will be sent upon registering for the event. 

Columbus Airport Marriott
1375 N Cassady Ave
Columbus, OH 43219

Room Rate: $139.00 per night

Dress Code:

Dress code for this meeting is business casual.


For questions about the workshop, contact TCA’s Jim Schoonover at or by calling (571) 444-0310.