Agenda

Wednesday, June 27, 2018

Renaissance Chicago O’Hare Suites Hotel – Chicago, IL

Meeting Facilitators:

• Ray Haight, Retention Consultant, TCA Profitability Program
• Tim Hindes, CEO, Stay Metrics
• John Lyboldt, President, Truckload Carriers Association
• Jack Porter, Managing Director, TCA Profitability Program

Meeting Room Opens at 7:30am with Breakfast

• Call to Order at 8AM (Jack Porter)
  • Opening Comments (Dan,Jack & John)
  • Anti-Trust Review
  • Roundtable Introductions:
    • Name, Role
    • Business Attributes: Location, Terminal Locations, # of Trucks, Operating Mode

• “Hot Topics” (Jack Porter) – Opportunity to go around the room and have attendees discuss what they are seeing in their respective ‘recruiting’ market, including the added pressure due to the hot freight market.
  • Biggest Challenges in Recruiting (except finding Qualified Drivers!)
  • Have you expanded your geographic recruiting range?
  • Relaxed your hiring criteria?
  • Added new Pay / Work Packages to be more flexible to potential recruits?
  • How Many Current Recruits are coming from Referrals
  • How Many are Entry Level sometime last year

• TPP Retention/Recruiting Survey Results Review #1 (Porter & Haight):
  • Turnover results – six month period
  • Current driver demographics – Age/Gender/Full and Part-time/Teams
  • Minimum hiring criteria? Internal vs External (Insurance or Gov’t req’s)
  • Lead sources
  • Compensation trends
  • Referral programs – are they working?
  • Driver Recruiting and Management Platforms

• Break at 10:00AM

• Retention First – Using Maslow’s Hierarchy of Needs to Fix Your Retention Problem (Ray Haight)
  • Maslow’s Hierarchy from a “Trucking Perspective”
  • Focusing on human needs instead of the low-hanging fruit (e.g. compensation)
  • Creating a congruent company culture inside and outside your office walls
  • Poor Retention draining Corporate Profitability
  • Action items – things you can do immediately to improve retention

• TPP Retention/Recruiting Survey Results Review #2 – Your True Cost of Recruiting (Jack Porter & Ray Haight)
  • We will review the results of the “Driver Recruiting and Onboarding Cost Survey”
  • Did the results come close to previous internal estimates?
  • How do you track and execute on this information inside your organization?
• Lunch at Noon
• Using Data to Make Better Decisions about your Retention and Recruiting Efforts (Tim Hindes)
  • Introduction: Stay Metrics and a Research Focused/Evidence Based Approach to Driver Engagement & Retention
  • Obtaining Regular Driver Feedback: Source of Data that is Critical for Improvement
  • Putting Driver Feedback Information to Use: What are Best Practices for Using the Data
  • Stay Metrics Latest Research: Root Causes of Turnover – Industry v. Carrier-Specific
  • Focus on Early-Stage Driver Turnover Data: The Challenge of Keeping New Hires
  • Understanding Socialization Process and as a Key Component of Improving Retention
  • Develop a Strategy and Interventions for Each of the 5 Phases of Socialization (Plus Communication, Communication, Communication)
  • Overall Strategies to Increase Driver Engagement: Our Driver Engagement Platform – Appreciation, Recognition and Rewards (and Training, too)
  • Quick Case Studies – Putting it All together
  • Summary, Takeaways & Questions

• Traits of High-Performing Trucking Companies – What the Top Performers in TCA’s Best Practice Groups are doing to Improve Retention (Porter & Hindes)
  • Responsibility of Retention?
  • Trends – Turnover rates (30, 90, 120 Days)
  • Continued development – Training & Mentorship
  • Making their voices heard – How do you garner Driver Feedback
  • Younger Driver Recruiting
  • Equipment Specs for better retention

• Break @ 2:45 PM

• Orientation / Remedial Training – Deep Dive (Porter & Haight)
  • Live Training vs. Online
  • Culture & Customer Requirements.
  • Physical Capacity, Wellness, and other Benefits
  • Insure that the Expectations are Set & Reviewed
  • How do you Track to the Expectations of the Driver?
  • Instructions / Documentation – The Training Content
  • After Orientation Communication methods

• Driver Utilization (Jack Porter): We will ask all the attendees to come prepared to discuss the following;
  • Driver scorecards – how do you measure, what do you measure & do they work?
  • Driver development and training, risk assessment tools, driver performance Evaluation Processes used?
  • Do you require drivers to get days-off approved ahead of time, or do they let them take days off whenever they want?
  • How do you determine full/part time employment status for their drivers? What criteria they use to transition low performing drivers to part time and removing benefits
  • Cameras how is it working for you. If not do you plan on putting them in.

• How TCA Can Enhance Your Ability to Retain a Better Workforce (John Lyboldt)
  • The new Truckload Academy
  • Advocacy efforts to help widen the net for recruiting
• Open Question & Answer Session
• ADJOURN @ 4PM