Truck dispatchers and Fleet Managers are the foundation of the trucking sector since they oversee coordinating with the drivers to ensure the safe delivery of goods and services. A dispatcher’s ability to coordinate with drivers and clients depends on effective communication and problem solving. A dispatcher must continually learn and develop to flourish in their position. Although each carrier will have unique needs, this module will cover basic dispatch functions.

In this online module you will learn how to:

• Effectively communicate with drivers and other stakeholders.
• Make appropriate decisions when presented with different scenarios.

This new e-learning module provides an overview of the skills and responsibilities of the driver dispatcher. Learners can test their dispatch skills by responding to seven common scenarios they may encounter in the role. The module is self-paced and should not take more than an hour to complete.  You can enroll in this module by selecting it from the course catalog.

* Requires log-in to TCA Online Learning Center. 

If you already have an account for TCA’s Membership Portal, your credentials will work for the Online Learning Center.

To create your TCA account, follow this link. Once the account is created, you can access the Online Learning Center through the portal or by returning to this page.

Questions?

Contact Elizabeth Nicholson at (571)-444-0310 or enicholson@truckload.org