Newsroom

Operations Workflow Best Practices

Agenda

Call to Order at 8AM (Amanda Pearson)

• Opening Comments
• Anti-Trust Review
• Roundtable Introductions:
  • Name, Role
  • Business Attributes: Location, Operational Locations, # of Trucks, Operating Mode
  • Main Strengths of your Operational Team?
  • Main Weakness of your Operational Team?

TPP Operations Metrics Review:

• Key Metric Review from InGauge
• Measure Trends and Comparisons
• Weekly Operating Control Report

Break at 10:00AM

Customer Service and Load Processing

• CS Team review
• Order processing workflow
• OSD and reschedule protocol
• Open Discussion with Q&A from the Members

Driver Managers

• Responsibilities of Driver Managers
• Training and Career Advancement
• Avoiding burnout

Communication Throughout Operations Team

• Booking loads to meet driver needs
• Service failure protocol
• KPIs to keep the team moving
• Open Discussion with Q&A from the Members

Lunch at Noon

Sponsor Presentation

• Company Overview
• Industry Challenges addressed
• Platform demonstration
• Open Discussion with Q&A from the Members

Break @ 3:00 PM

Retaining Talent

• Operational culture
• How to keep your team motivated
• Retention offers other than salary
• Open Discussion with Q&A from the Members

How TCA Can Enhance Your Ability to Improve Operational KPI’s

• The new Truckload Academy
• Advocacy efforts to help widen the net for recruiting

Town Hall Closing Session: Open Question & Answers

ADJOURN @ 4PM

Venue:

NOTE: Hotel booking information will be sent upon registering for the event. 

Columbus Airport Marriott
1375 N Cassady Ave
Columbus, OH 43219

Room Rate: $139.00 per night

Dress Code: